Walgreens in DeSoto, TX Closed now

Reviews about Walgreens

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  August 07, 2019, by Margaret Salinas
  Tonight at 2300 on 2/25/18, my husband and I went into our neighborhood Walgreens store #4293 to purchase my allergy medication and his deodorant. Once we got into the store, we started looking around, we then both voiced that we needed to use the bathroom. I went to the front of the store to ask Sarah, team shift lead, if we could use their bathroom because I knew we needed permission first. Sarah the team lead, was giving a customer a very hard time about his rewards (I believe) and making a huge scene about his purchase, condoms. I was very embarrassed for the customer because Sarah was very inappropriate with the customer and the purchase. Whatever the issue was about the purchase of the condoms, it should have never been handled in such a ill mannered and embarrassing way. Sarah was quick and snapped at me for asking to use the bathroom, “yes the bathrooms are already open”. As I made my way to the back of the store to tell my husband that the bathrooms were open, I stopped and saw some cute candles and smelled one of them in the Hallmark card isle. I noticed Sarah walking towards me, and snapped again, “how are you doing”. I thought it was weird because she had just seen me not even 20 seconds earlier. I made my way to the bathroom and my husband was holding the door for me. We get out of the bathroom and resume our shopping. Sarah at this point is following us around the store, and I hear her say that she is calling security, and I thought “what’s going on”, I thought maybe there was some activity going on that my husband and I were not aware of. We grab our desired products and my husband remembers that he needs deodorant, so we make our way to that isle. As soon as we get to the isle, Sarah again snaps at both my husband and I, “what do you need help with”?. I told Sarah that my husband was simply looking for deodorant. At this point I know we are being discriminated against and profiled, for who knows what senseless reason. Sarah continues to stay on the same isle that we are on and continues to inappropriately stare at us. As my husband continues to look, I look back down the isle and Sarah is standing at the front sliding door starring again and my husband and I. We get to the checkout counter and begin to purchase our items. We have a coupon for $4 off Zyrtec bottle, and we met all the coupon requirements and the coupon would not work. Not even my husband’s rewards would work. So the cashier calls for the manager, and Sarah comes to the register, obviously angry. Sarah snaps, “why do I have to restart this transaction”? I tell Sarah that our coupon that was obviously printed out from Walgreens is not working and our rewards are not applying to the transaction. We had $50 in rewards to use during this transaction. Sarah stares at the coupon and our Zyrtec bottle and stated that there is nothing that she can do about the coupon. I told Sarah what’s the point of Walgreens printing out coupons if they can’t honor it? Sarah snapped back and said she couldn’t do anything about it, and we would have to wait to talk to the store manager in the morning. The cashier even tried to scan the newest coupon that had printed during our first transaction, and it still wouldn’t work. At this time, I have emailed corporate with our rewards/card # so that an account of our HUGE transaction history can be noted and our allegiance to Walgreens, with the details of our trip to Walgreens tonight. We were definitely failed as valued and committed customers tonight. I keep thinking in my head what in the world did we do to set Sarah off that we were any kind of suspicious, and to be so unprofessional and grossly negligent with us and our purchase order. This is definitely our first discrimination encounter, at Walgreens of all places!
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  May 20, 2019, by La Keithsa Buckley
  Worst pharmacy ever...next to cvs in target on wheatland that is. On top of lying about calling me about my prescriptions, 3 days later they still weren't ready...go figure still no phone call, and they didn't have it in stock. Not to mention, don't bother wasting your time calling they don't answer the phone anyway. The system places you on hold, and they never come to the line. It happened to me, and I watched them listen to it ring while I waited another 30 min.